Privacy policy

1.1 Information You Provide Directly

1.1 Information You Provide Directly

When you place an order, create an account, subscribe to our mailing list, or contact us, we may collect the following:

• Full name and contact details (email address, phone number, postal address)
• Payment information — processed securely by Paystack. We do not store your full card details on our servers.
• Order history and preferences
• Messages and correspondence submitted through our contact forms

1.2 Information Collected Automatically

When you browse our website, we automatically collect certain technical data, including:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent on site, and referring URLs
• Cookies and tracking technologies (see Section 5)

1.3 Information from Third Parties

We may receive information about you from third-party services including Paystack, payment processors, and email marketing platforms, in accordance with their respective privacy policies.

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery notifications
• Send transactional emails such as order confirmations and receipts

-Send marketing communications where you have given consent — including new product drops, promotions, and brand updates

• Improve our website, products, and customer experience
• Comply with legal obligations and resolve disputes
• Prevent fraud and maintain the security of our platform

Sanaa Roast does not sell your personal data. We may share your information only in the following limited circumstances:

• Service providers: We share data with trusted third parties who help us operate our business, including Paystack Storefront (e-commerce platform), email marketing platforms, payment processors, and courier and logistics partners. These parties are contractually obligated to protect your data.
• Legal compliance: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order data is typically retained for up to seven years for accounting and legal compliance purposes. You may request deletion of your data at any time by contacting us.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. These include:

• Essential cookies: Required for the website and checkout to function correctly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You may manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to withdraw consent for marketing communications at any time
• The right to data portability
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 9. We will respond to all requests within 30 days.

Sanaa Roast takes reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our store is hosted on Paystack Storefront, which is PCI-DSS compliant and uses SSL encryption for all data transmitted through the checkout. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites, social media platforms, or partner pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Sanaa Roast Email: hello@sanaаrоаst.com We are committed to resolving any privacy concerns promptly and transparently.

Sanaa Roast reserves the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.